Broadly

Broadly is a customer engagement and reputation management software designed to help businesses enhance their online presence through the power of customer reviews and referrals. This tool focuses on improving communication with customers, optimizing online reviews, and driving business growth through reputation management.

🔍 Review Generation: Broadly assists businesses in collecting more positive online reviews by simplifying the process for customers to leave feedback. By sending automated review requests, it encourages satisfied customers to share their experiences on platforms like Google, Yelp, and Facebook, enhancing your online rating and visibility.

📧 Customer Communication: The platform provides a unified inbox that aggregates customer messages from various sources including email, web chat, and text messages. This allows businesses to respond promptly and efficiently, promoting better customer interaction and satisfaction.

📈 Analytics and Feedback: Broadly offers insightful analytics that help businesses track their performance and understand customer sentiment. By analyzing the data collected from reviews and customer interactions, businesses can identify areas for improvement and enhance their service offerings.

🚀 Customizable Web Chat: To convert website visitors into leads, Broadly offers a web chat feature that can be embedded onto your website. This real-time chat tool engages potential customers directly, assisting in immediate query resolution and capturing more leads for your business.

Overall, Broadly helps businesses strengthen their online reputation, engage effectively with customers, and ultimately foster growth through improved word-of-mouth marketing.