Delighted

Delighted is a customer feedback platform that enables companies to understand and improve their customer experience. It is designed to be simple yet powerful, providing businesses with the tools to directly gather feedback from their customers.

Easy Setup & Deployment: Delighted offers seamless integration with a variety of platforms, including web, email, SMS, and link surveys. This ensures that feedback can be collected in a manner that suits both the business and its customers. Setup is straightforward, requiring little technical expertise.

Comprehensive Feedback Metrics: At the heart of Delighted’s offering is its net promoter score (NPS) system, which measures customer loyalty. In addition, it supports other feedback metrics such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). These metrics help businesses measure satisfaction, identify areas for improvement, and boost customer loyalty.

Customization & Flexibility: Users can customize surveys to match their branding and ask the most relevant questions. This tailored approach ensures that the insights gained are specific to the company’s context and goals.

Actionable Insights: Delighted provides real-time dashboards and analytics that transform raw feedback into clear, actionable insights. Companies can set up automated reporting and notifications to stay updated on the latest trends and feedback, enabling timely responses to customer concerns.

Integration Capabilities: With support for integrations like Zendesk, Salesforce, and Slack, Delighted ensures that feedback is not siloed but rather integrated into existing workflows, promoting a unified approach to customer experience management.